Returns & Refunds
BABA MIRA — Returns & Refunds
Baba Mira is operated by Chroniverse Studios LLC. For return requests or order issues, email chroniversestudios@gmail.com with your order number.
Physical products
You may request a return within 14 days after receiving your order. For voluntary returns, items must be unused, unworn, and in their original condition and packaging.
Contact us before sending anything back so we can provide the appropriate return instructions and address. Please do not send returns directly to our printing or fulfillment partners without instructions.
Customers pay return shipping for change-of-mind returns. We cover necessary return shipping for damaged, defective, or incorrect items. Original delivery charges are non-refundable except where required by law.
Book bundles
The Burned Book and Vida’s Notebook are sold together. A voluntary return of the complete bundle should include both books. If only one book has a problem, contact us so we can resolve the affected item.
Damaged, defective, incorrect, or missing items
Contact us promptly with your order number and a description of the issue. Include photographs when possible. We will arrange an appropriate replacement or refund. These requests do not limit your statutory rights.
Digital products and personalized readings
Unless a product listing offers a specific money-back guarantee, digital books, downloads, and personalized readings are not eligible for change-of-mind refunds once delivered, except where required by law.
If your purchase is not delivered, a file cannot be opened, or the product is defective, contact us for assistance, correction, or an appropriate refund.
Cancellations
Contact us as soon as possible to request cancellation. We will try to stop an order before fulfillment begins. Once printing or production starts, we may be unable to stop it. This does not remove any applicable statutory cancellation or return rights.
Refunds
We will notify you when your return or refund is approved. Approved refunds are issued to the original payment method within 10 business days, or sooner where legally required. Your bank may need additional time to post the credit.
EU consumer rights
Where EU withdrawal rights apply, you may notify us of cancellation within 14 days after receiving your goods, without giving a reason, and return them within 14 days after that notification.
We will refund eligible payments, including standard outbound delivery costs, within 14 days after notification. For goods, we may withhold the refund until we receive the goods or evidence of return, whichever occurs first.
Digital-content withdrawal rights are lost only where the legally required express consent and acknowledgment have been obtained and performance has begun. Other statutory exceptions may apply.
Nothing in this policy limits mandatory consumer rights.